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Movie night with grandkids ends in hospital

Overseas medical: $11,093.33 Additional expenses: $20,683.99
Amendment and cancellation costs: $391.20
Luggage and travel documents: $491.80
Cash in hospital: 1,100.00

Total claim: $33,760.32

Irene was visiting one of her daughters who had recently moved to Poland.

"I had just taken 3 my grand children to see a film after school and was walking home when I tripped on a raised drain on the corner of an intersection and my foot must have got caught in it. I ended up flat on my face and glasses on the ground, then I looked down and saw that my leg was at an angle."

The grandchildren (Ben 12, Julie 11 and Andrew, 9) were distraught when Ben rang his mum and dad Fiona and Peter who immediately rushed across. There was a bit of commotion as the ambulance staff wouldn't allow her daughter travel with her and they weren't even sure which hospital she was going to.

Irene was taken to an orthopaedic hospital, suffering a complicated fracture. Fiona contacted Cover-More who reassured them that they would take care of everything. One of the top orthopaedic trauma surgeons in Poland performed successful microsurgery on her leg.

Behind the scenes, Cover-More dealt with many different administrative issues – staff that did not speak English, a hospital billing department that would not accept a letter of guarantee and a lack of nurses to properly look after their Irene. Cover-More ended up hiring a private nurse to take care of Irene.

To return Irene back to Australia, Cover-More organised a nurse from the UK to accompany her, transport to and from the airports and to the hospital in Australia.

"Nobody should travel without travel insurance", says Irene who is recovering well from her accident.