Issued: 5 August 2015
This advice applies to customers who may be affected by the Mt Ruang volcanic ash cloud currently disrupting air travel between Australia and Indonesia. Please note that this advice applies only to travellers affected by the ash cloud from 5 August 2015 and who incur costs on or after this date. For any passengers affected by the ash cloud prior to this date or for any costs incurred prior to this date, please see our previous advice notice dated 13 July 2015.
The following information has been taken from the NineMSN News website at:
“Virgin Australia has cancelled all flights to and from Bali today as volcanic ash from an erupting volcano continues to wreak havoc on airline travel.
Strong winds pushed ash clouds back towards Denpasar Airport last night, which prompted rival Jetstar to cancel four flights and delay a further two more.”
Your policy contains a number of benefits, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
For all customers whose policies were issued on or before 4 August 2015:
If your travel plans have been directly affected by this matter, then:
Claims can be submitted through our online claims portal: http://claims.covermore.com.au.
Remember, you must take all reasonable steps to mitigate your out of pocket expenses. We encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.
Travel insurance provides cover for unforeseen events only.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).