Issued: 3 July 2015
This advice applies to customers who may be affected by the Mt Ruang volcanic ash cloud currently disrupting air travel between Australia and Indonesia.
The following information has been taken from the ABC News website at: http://www.abc.net.au/news/2015-07-03/jetstar-resumes-bali-flights-after-volcanic-ash-threat-lowered/6591746.
Jetstar has cancelled flights in and out of Bali as an ash cloud from a volcanic eruption in Indonesia drifts towards Denpasar International Airport.
Return flights to and from Cairns, Perth, Melbourne and Sydney, and one way flights to and from Singapore, Adelaide and Darwin are affected.
Mt Raung, on nearby Java, erupted on Sunday, with airline pilots reporting ash at 3,500 metres.
Your policy contains a number of benefits, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
For all customers whose policies were issued on or before 2 July 2015:
If your travel plans have been directly affected by this matter, then:
Claims can be submitted through our online claims portal: http://claims.covermore.com.au.
Remember, you must take all reasonable steps to mitigate your out of pocket expenses. We encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.
Travel insurance provides cover for unforeseen events only.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).