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Emergency Assistance

Require Emergency Assistance? We are here when you need us 24 hours a day, 7 days a week…

The emergency contact number will depend on the country you're calling from:

  • USA: 1800 937 9763
  • Canada: 1800 645 8714
  • UK: 0800 892 014
  • New Zealand: 0800 445 524
  • Other Countries: +612 8907 5619

Should you experience difficulty contacting us from any of the country specific numbers above, please call +612 8907 5619.

If you need to fax any information through with your assistance case number or policy number, fax +612 9202 8220.

If you are not requiring immediate or life threatening emergency assistance and you wish to submit your query online and wait for an emailed response you can complete the following form:

Online Submission