Issued: 6 September 2017
This advice applies to customers who are concerned or may be affected by Hurricane Irma which is approaching the south-eastern United States and Caribbean islands.
Hurricane Irma is expected to bring severe weather conditions to south-eastern United States including Florida, Puerto Rico and the north-eastern parts of the Caribbean. As Hurricane Irma approaches, residents and visitors are preparing for catastrophic winds and floods.
The severity of the event continues to develop, with recent news articles suggesting this has been upgraded to Category 5, with winds measured up to 185 mph and forecasters stating it could strengthen.
This information is current to 6 September 2017 and we recommend you regularly check for updates through news agencies and your travel provider.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of Your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
The information below outlines the key benefits that may apply. Call us for more information.
Claims can be submitted through our online claims portal: https://claims.covermore.com.au/
Remember, You must take all reasonable steps to mitigate Your out of pocket expenses. We encourage You to speak with Your travel agent or transport provider as soon as possible to minimise Your out of pocket expenses. Ensure Your keep any itemised receipts for additional purchases or costs incurred.
Travel insurance provides cover for unforeseen events only.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 72 88 22 between 8.00am and 7.00pm Monday to Friday (AEDT).