Issued: 8th May 2018
This advice applies to customers who are concerned or may be affected by the recent volcanic and tectonic activity in Hawaii.
On Thursday, May 3, 2018, Hawaii’s Kilauea Volcano erupted forcing the evacuation of nearly 1,500 people on the big island as neighbourhoods were threatened by lava. Since the onset of this eruption, a total of 12 fissures have emerged and 35 structures have been destroyed. Eruption of gas continues along the volcano’s lower regions within the Leilani Estates subdivision and additional outbreaks or a resumption of activity are anticipated as seismicity continues in the area.
Hawaii County Civil Defense messages regarding conditions, warning, and evacuations may be found at http://www.hawaiicounty.gov/active-alerts/
Hawaiian Volcano Observatory Kilauea Activity Summary is available at
http://www.hawaiicounty.gov/active-alerts/and by phone at (808) 967-8862.
This information is current at 3pm on 8th May 2018 and we recommend you regularly check for updates through news agencies and your travel provider.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
The information below outlines the key benefits that may apply. Call us for more information.
Claims can be submitted through our online claims portal: https://claims.covermore.com.au/
You must take all reasonable steps to mitigate your out of pocket expenses. We encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.
Travel insurance provides cover for unforeseen events only.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).