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Media Release - Cover-More Wins Excellence in Claims Service Award

Date Posted: 28/08/2013 11:00:00 AM

Cover-More is extremely proud to be announced as the inaugural winner of LMI’s claims comparison website’s ‘Excellence in Claims Service Awards’ in the travel insurance section. Cover-More prides itself on delivering the best possible claims experience for their customers and believe this to be one of the most important awards to win within the travel insurance industry.

Factors that helped determine Cover-More as the winner in their class included the hours claims representatives are available; the chance of a dispute going to the Financial Ombudsmen Service (FOS) per 100,000 policies; various measurements of the insurer’s record in FOS disputes; choice of repairer (in private motor); an insurer’s willingness to allow the claimant to appoint a claims preparer where the policy provides coverage but requires the insurer’s permission; and a combination of industry feedback and LMI Claim Services Division experience.

Read more about these awards here.