This information relates to the recent earthquake near Mexico City, in the state of Puebla.
At 4:14am AEST, the US Geological Survey reported a powerful 7.1 magnitude earthquake with an epicentre some 120 kilometres away from the Mexican capital, in the state of Puebla. The National Civil Protection Agency has advised that some essential services, such as public transport, are suspended.
If you need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 8907 5619.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of Your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
The information below outlines the key benefits that may apply. Call us for more information.
Claims can be submitted through our online claims portal: https://claims.covermore.com.au/
Remember, You must take all reasonable steps to mitigate Your out of pocket expenses. We encourage You to speak with Your travel agent or transport provider as soon as possible to minimise Your out of pocket expenses. Ensure You keep any itemised receipts for additional purchases or costs incurred.
Travel insurance provides cover for unforeseen events only
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5584.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).