Issued: 6th October 2016
On 28th September 2016, an ash cloud from Mount Rinjani, Indonesia caused the cancellation of several flights into and out of Denpasar International Airport. There has been no further disruption caused by these events and the Darwin Volcanic Ash Advisory Centre is no longer reporting any visible ash in the area, and has subsequently ceased providing updates.
As such, we now consider this event to have concluded (as at 9AM AEST, 6th October 2016) and any new eruptions and ash clouds from Mount Rinjani will be considered a new event and cover may be available on your policy, subject to the terms, conditions, limits and exclusions. You should read the Product Disclosure Statement (PDS) which outlines the extent of your travel insurance cover.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).