This advice applies to customers who are concerned or may be affected by the recent Mount Rinjani Volcanic Ash Cloud in Indonesia on 27/09/2016.
On 27/09/2016, Mount Rinjani on the island of Lombok, Indonesia erupted releasing volcanic ash into the atmosphere. The ash cloud has affected flights in and out of Denpasar International Airport, Bali with several flights being cancelled on safety grounds. Several airlines have since announced that flights will resume, with extra services to help alleviate the backlog.
It was a single eruption that caused the ash cloud. In its latest advisory, the Volcanic Ash Advisory Centre said current satellite imagery indicated ash from the volcano had dissipated, and there were no other sources indicating a new or ongoing eruption.
This information is current to 28/09/2016 and we recommend you regularly check for updates through your travel provider, agent or media outlets.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to Your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of Your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
Travel insurance provides cover for unforeseen events only.
Claims can be submitted through our Online Claims Portal
If You believe You are, or could be affected by this, we encourage You to speak with Your travel agent or transport provider as soon as possible and remember, You must take all reasonable steps to minimise Your out of pocket expenses.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw Your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).