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If you want to lodge a claim on your travel insurance policy, simply follow our easy step-by-step guide. Please send all necessary supporting documents as outlined here (either by submitting them as part of your online claim submission or posting them to our office) and keep a copy of all originals and forms for yourself.
Before lodging a claim, please ensure you follow the instructions in Policy Condition 5. In particular you must:
Read full Policy Condition 5 here
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If you feel that your claim has not been handled correctly and would like to know how to lodge a complaint please click here.
For claims advice and updates on current world events that might affect your travels please refer to the claims advice box on the right hand side of our homepage. If you are planning to travel to a region mentioned in our claims advice section or you are already there, have a read through the relevant documentation to find out how this could influence your travel plans and your travel insurance policy.
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Should you be unsure as to travel to a certain region, please check with www.smartraveller.gov.au, the travel advice website of the Government of Australia. On our Travel Tips & Links page you can also find plenty of useful information for a safe and enjoyable journey.
Save money with our annual travel insurance plans
These travel insurance plans give you all-round cover for every trip
Our travel insurance policies cover what many others don't: injuries caused by terrorism, riots and strikes, natural disasters, lost luggage