Where are you going?
When are you going?
Who is going?
Age of all travellers
You are here:
If you want to lodge a claim on your travel insurance policy, simply follow our easy step-by-step claims guide.
We know you’d like your claim to be resolved as quickly as possible. To help ensure a smooth process, send all necessary supporting documents as outlined in the How To Make a Claim guide, either by submitting them as part of your online claim submission or posting them to our office, and keep a copy of all originals and forms for yourself.
And one more important note: Before lodging a claim, please ensure you follow the instructions in Policy Condition 5. In particular you must:
Cover-More strives to handle every claim thoroughly and professionally. If you feel that your claim has not been handled correctly, we would like to hear from you. Please use our guide to lodging a complaint.
Know before you go.
Save money with our annual travel insurance plans
These travel insurance plans give you all-round cover for every trip
Our travel insurance policies cover what many others don't: injuries caused by terrorism, riots and strikes, natural disasters, lost luggage
Limits, exclusions and conditions apply. This is general advice only. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Consider the Product Disclosure Statement (available from us) before deciding about this insurance. Insurance administered by Cover-More Insurance Services Pty Ltd ABN 95003114145 AFSL 241713. The issuer of insurance is Great Lakes Reinsurance (UK) PLC ARBN 127 740 532, ABN 18 964 580 576, AFSL No. 318603, trading as ‘Great Lakes Australia’.