Claims help and advice

Lodging a claim

If you want to lodge a claim on your travel insurance policy, simply follow our easy step-by-step claims guide.

We know you’d like your claim to be resolved as quickly as possible. To help ensure a smooth process, send all necessary supporting documents as outlined in the How To Make a Claim guide, either by submitting them as part of your online claim submission or posting them to our office, and keep a copy of all originals and forms for yourself.

And one more important note: Before lodging a claim, please ensure you follow the instructions in Policy Condition 5. In particular you must:

  • Report lost or stolen property to the police or responsible transport provider and obtain a written report.
  • Phone the emergency assistance number as soon as physically possible if you are admitted to hospital or if you anticipate that any of your medical or related expenses are likely to exceed $4,000.

Complaints about a claim

Cover-More strives to handle every claim thoroughly and professionally. If you feel that your claim has not been handled correctly, we would like to hear from you. Please use our guide to lodging a complaint.

More claims advice

Know before you go.

  • For claims advice and updates on current world events that might affect your travels please refer to the claims advice box on the right hand side of our homepage or visit our Claims Advice blog page. If you are planning to travel to a region mentioned in our claims advice section or you are already there, have a read through the relevant documentation to find out how this could influence your travel plans and your travel insurance policy.
  • Smart Traveller (, the travel advice website of the Government of Australia, gives helpful information to avoid dangerous situations whilst travelling. On our Travel Tips & Links page you can also find plenty of useful information for a safe and enjoyable journey.

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