Travel Insurance by Cover-More - Australia's most popular travel insurance provider

you are here: Home / emergency assistance

We are there when you need us. 24/7

All Cover-More Travel Insurance policyholders have access to our 24 hour emergency assistance provided by our sister company, Customer Care whilst on their journey.

This team work around the clock assisting our customers when they are in need of help. The majority of calls we take are from policyholders requiring medical treatment, payment of hospital bills and assistance when passports and travel documents are lost.

For emergency assistance...

The emergency contact number will depend on the country you're calling from:

• USA: 1800 937 9763
• Canada: 1800 645 8714
• UK: 0800 892 014
• New Zealand: 0800 445 524
• Other Countries: +612 8907 5619

If you need to fax any information through with your assistance case number or policy number, fax +612 9202 8220.

Should you experience difficulty contacting us from any of the country specific numbers above, please call +612 8907 5619.

More about our emergency assistance team...

Cover-More emergency assistance is provided by our sister company, Customer Care Pty Ltd, one of the region's leading assistance providers with our own medical and technical people based right here in Australia.

We are also a member of the International Assistance Group which:

• provides travel assistance services for over 127 million policyholders per annum,
• manages over 351,000 travel assistance cases per annum,
• manages nearly 18,000 traveller evacuations each year, and
• employs over 5,300 travel emergency assistance specialists including doctors, nurses and case managers.