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About Cover-More Travel Insurance

Over 30 Years’ Experience

Our team at Cover-More has been protecting the travel dreams of Australians travelling domestically and internationally for more than 30 years. Together, Cover-More Group provides travel and rental car excess insurance to 18 million travellers worldwide.

Australian-Based

While we have strong relationships around the world to provide global support for our customers, our emergency assistance operations are based in Australia. It’s one of the things about Cover-More we’re proud of here. We don’t outsource our emergency assistance, so when you call you’ll be talking with people who know your details.

Award-Winning Travel Insurance Provider

We're not the only ones who believe in our travel insurance and medical assistance - both our customers and experts do, too. Thanks to our dedication to providing quality products and services, we've received the following awards: 

Winner: 2019 Reader’s Digest Quality Service Award for Best Travel Insurance

Voted by Australians to help showcase the best travel insurance in the country, this award was granted to highlight Cover-More’s outstanding customer service.

Winner: 2019 Mozo Experts’ Choice Award for Exceptional Quality - Premium Single Trip
Winner: 2019 Mozo Experts’ Choice Award for Exceptional Quality - Premium Annual Multi-Trip

Mozo experts analysed 243 international travel insurance policies from 66 different insurers to find the best travel insurance available in 2019, and presented Cover-More with two awards for the second year running for our two premium travel insurance products.

Winner: 2019 The Travel Awards' Travel Insurance Provider of the Year
Winner: 2018 The Travel Awards' Travel Insurance Provider of the Year

The Travel Awards are the benchmark for excellence within the Australian travel industry, and are judged by more than 50 of Australia’s most experienced travel industry alumni and experts.

Winner: 2018 Mozo Experts’ Choice Award for Exceptional Quality - Premium Single Trip
Winner: 2018 Mozo Experts’ Choice Award for Exceptional Quality - Premium Annual Multi-Trip

After examining over 60 different travel insurers to locate the best travel insurance products, Mozo awarded Cover-More for our two premium travel insurance products, which offer customers high levels of both protection and policy benefits.

Financial Strength

Cover-More Group was acquired by Zurich Insurance Group in April 2017 and Zurich Australian Insurance Limited became Cover-More’s underwriter in Australia from 1 June 2017.

Zurich is one of the world’s leading multi-line insurers with about 54,000 employees. The group provides property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses and mid-sized and large companies, as well as multinational corporations.

With Cover-More’s market share of approximately 40%* of the travel insurance business in Australia and the Zurich Insurance Group’s global expertise around the world, it’s a strong position to be in and one we intend to grow further.

Careers

Interested in a career with us at Cover-More? Learn about Cover-More career opportunities here.

Interested in being a Cover-More affiliate? Learn more here

* Figures current as of 2015 per the Finaccord. Market Report: Travel Insurance and Assistance in Australia 02/2016.

Supporting Vulnerable Customers

Our commitment

At Cover-More we understand our customers may experience vulnerability at some point in their lives, and may need support in different ways when they do. That’s why Cover-More is committed to identifying and supporting our customers who are experiencing vulnerability.

A person may experience vulnerability for a number of different reasons or circumstances, Cover-More is committed to taking extra care with customers who may be experiencing vulnerability.

We will treat our customers with care, dignity, sensitivity, respect and compassion. Our role is to be aware and considerate of customers experiencing vulnerability.

Financial hardship

If you are experiencing financial difficulty and worried you cannot pay an amount you owe to us, or are in urgent financial need of the benefits of your policy, let us help you get back on top of things. Please let our representatives know and they will guide you through the process and how we can best help you.

Family violence

We aim to provide a safe and supporting environment for our customers experiencing family violence and are committed to providing fair and sensitive treatment, ensuring they are treated with dignity and respect.

To find out more about Cover-More’s commitment to supporting customers who may be experiencing family violence, please see Cover-More Family Violence Policy for more information.

Interpretation Services

Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We will record if an interpreter is used or if there are reasons we are unable to arrange one.

You can also use below interpretation and relay services provided by the Australian Government:

TIS NATIONAL

An interpreting service provided by the Department of Home Affairs for people who do not speak English.

  • 131 459
  • Free 24hr service via telephone or on-site

NATIONAL RELAY SERVICE

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

  • Voice Relay number: 1300 555 727
  • Teletypewriter (TTY) number: 133 677
  • SMS relay number: 0423 677 767

How to make a complaint?

If you think we have let You down in any way, or our service is not what you expect (even if through one of our representatives), please let us know. We will put you in contact with someone who can help to resolve the complaint. See our guide to lodging a complaint for details.