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Cover-More Assist: 24/7 Emergency Assistance

Overseas medical and emergency assistance when you need it most

Are you experiencing an emergency while on your trip? Do you need assistance or advice to help you deal with a situation during your travels?

If you’re a Cover-More Australia travel insurance customer, our Cover-More Assist team is here to help you 24/7.

What should I do during an emergency?

If you’re experiencing a life-threatening emergency, call the local emergency services in your area ASAP.

When you can or when it’s safe to do so, contact Cover-More Assist, our 24/7 overseas medical and emergency assistance team. We are here to help you at any time.

You can contact us in two ways

  1. Call +61 2 8907 5619 from anywhere in the world to speak to our 24/7 emergency assistance team.         
     
  2. Tap the “Emergency” button in our Cover-More App and then select “Call Now”  to speak to the team. (Note: You will need to have downloaded our app and logged in to use this feature.)

Please have your Cover-More travel insurance policy number and a phone number we can call you back on with you when you contact us.

When should I contact Cover-More emergency assistance?

If you are currently hospitalised, if your medical expenses will exceed $2,000, or if you want to return home early, you (or someone on your behalf) should phone our emergency assistance team - Cover-More Assist - as soon as possible. This allows us to manage your case and determine the best options for your care.

Our 24/7 emergency assistance team can also help Cover-More Australia policyholders with:

  • Trip disruptions or cancellations while you’re travelling
  • Locating a doctor or hospital if you become ill or injured away from home, and help connect you with an English-speaking doctor
  • Dealing with lost or stolen passports or travel documents
  • Finding local legal help if you require it during your trip
  • Lost or damaged luggage and personal items
  • Travel and weather alerts that may affect your trip or your coverage

…and more.

What is the best contact number for Cover-More emergency assistance?

You can speak to our 24/7 Cover-More Assist emergency assistance team from anywhere in the world.

Through the Cover-More App

The simplest way to contact us in an emergency is through our Cover-More App. If you have downloaded and logged into our app, you can contact us by hitting the “Emergency” button within the app and then selecting “Call Now”. Your device will then automatically provide the correct number for you to call.

If you would like to download our Cover-More App, you can do so via the links below.

 

If you have not yet downloaded our app, you can reach our 24/7 Cover-More Assist emergency assistance team via the global numbers below. 

Global numbers to call for emergency assistance

The best emergency contact number will depend on the country you're calling from. We have local toll-free numbers available in the most popular destinations for Australian travellers:

  • USA: 1800 937 9763
  • Canada: 1800 645 8714
  • UK: 0800 892 014
  • New Zealand: 0800 445 524

Charges apply if you’re calling from a payphone or mobile phone.

If you experience any difficulties with the toll-free numbers or if you are calling from any other country, call the direct number below:

  • Worldwide: +61 2 8907 5619

Please have your travel insurance policy number and a callback number ready when you call.

If you need to fax any information through with your assistance case number or policy number, fax +61 2 9954 6250.

We’re here for you when you need us

We hope your trip goes smoothly, but if something unexpected happens, our Cover-More Assist team is here to help.

All our Cover-More Travel Insurance policyholders have access to our in-house, global, 24/7 emergency assistance team of doctors, nurses, psychologists, case managers, and support professionals work who around the clock to ensure we’re there whenever – and wherever – you need us.

For more information on who we are and our expertise in protecting travellers like you, please visit our About Us page.

Please note: 

If your trip involves travel to a country (or part of the country) the Australian Government advises travellers via smartraveller.gov.au* to “Reconsider your need to travel” or “Do not travel”, and you choose to continue with your trip, please understand that we may not be able to provide you with emergency assistance at that location because the current situation (which is the subject of the warning) in that country (or part of the country) may limit our ability to do so.

For example: If you travel to a war zone, the airspace may be closed, which may prevent us from arranging emergency repatriation for a covered claim.

This condition applies regardless of whether your claim relates to the warning.

*Or the equivalent authority responsible in your country of residence for setting advisories for citizens and/or residents.