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      Home / Get help / Emergency assistance

      Need help in a hurry? Contact 24/7 Cover-More emergency assistance

      You can worry less, because we’re standing by ready to take care of you.

      I need help – what’s the Cover-More 24-hour emergency number?

      If you’re experiencing an emergency on your trip, call the local emergency services first. They’re experts at helping people in your location and can provide support, fast.

      Then, it’s time to call us: our Cover-More emergency assistance team. We’re here, ready and waiting to help care for you whenever you need us.

      Call us on +61 2 8907 5619

      No matter where in the world you’re calling from, we’re ready to care for you.
       

      App icon

      Use our app to get help fast

      Tap the ‘Assistance’ button from anywhere and select ‘Call now’ to talk to us.

      When we connect, we’ll ask you for your best contact phone number so we can call you right back.

      Note to self: Don’t forget to have your Cover-More travel insurance policy number handy when you call – you’ll need to share it with us. (You can find it in our app and on your Certificate of Insurance.)

      We also have toll-free Cover-More emergency numbers for popular countries

      If you need our help and you’re calling from one of these destinations, you can call us toll-free from a landline.

      If you’re calling from the USA:

      1800 937 9763 
       

      If you’re calling from Canada:

      1800 645 8714
       

      If you’re calling from the UK:

      0800 892 014

      If you’re calling from New Zealand:

      0800 445 524

       

      If for some reason the toll-free number doesn’t work, call us on our global Cover-More 24-hour emergency number: +61 2 8907 5619

      Good to know: Charges apply if you’re calling us on any of these toll-free numbers from a payphone or mobile phone.

      Need to fax us something? (Yes, faxes still exist.)

      If you’d like to fax information to us, use this number: +61 2 9954 6250.

       

      When should I call Cover-More emergency assistance for help?

      We’re here to care for you 24/7 – in more ways than one.

      If you’re going through any of the below, contact us so we can help:

      • You’re in hospital and your medical bills will be more than $2,000
      • Your illness or injury means you want to return home early
      • You’re sick or hurt and you need to find an English-speaking doctor
      • Your passport or other travel documents have been lost or stolen
      • You need legal help
      • Your trip has been disrupted by cancellations, extreme weather or a travel alert
      • Your luggage or personal items have been stolen or damaged.

      Whatever problem you’re facing, don’t be afraid to call our Cover-More emergency assistance team for help. We’re here 24/7 on +61 2 8907 5619.

       

      Where can I get the Cover-More app?

      Our app lets you keep your policy in your pocket – and more. With access to 24/7 help, local emergency numbers, travel advice – even a hospital and pharmacy locator – it gives you plenty of helpful info so you can worry less.

       

      We’re here to care for you, 24/7

      We want you to travel often, travel wide and travel well. We also want you to know that should something unexpected upend your plans, you’re not alone – our Cover-More emergency assistance team is here to help all our travellers, 24/7.

      Waiting at the end of the phone line is a global, in-house team of doctors, nurses, psychologists, case managers, and support professionals who work around the clock to make sure you get the care you need, whenever you need it. Feels good, doesn’t it?

      If you’d like to know more about who we are and how we provide all the care in the world so you won’t have a care in the world, take a peek at our About Us page.

       

      Where you choose to travel matters

      We always want you to explore the world, but we also want you to go and come back safely. If you’re visiting a country (or part of a country) the Australian Government says travellers shouldn’t visit, we may not be able to provide you with emergency assistance if you need it.

      This isn’t because we don’t want to help you – it’s because sometimes we can’t. If a destination is currently unsafe, it makes it harder for us to help you.

      For example: If you travel to a war zone, the airspace may be closed. And if you need to be repatriated or evacuated from that country, the closed airspace may stop us from getting in and getting you out.

      Even if your claim or reason for needing help doesn’t relate to the government’s warning, we still might not be able to help.

      So, before you book – and before you go – don’t forget to check the Australian Government’s Smartraveller* website. If your destination(s) are listed as ‘Reconsider your need to travel’ or ‘Do not travel’, it’s important to follow the government’s advice.

      *Or the equivalent authority responsible in your country of residence for setting advisories for citizens and/or residents.

      Any advice is general advice only. Please consider your financial situation, needs, and objectives, and read the Combined FSG/PDS before deciding to buy this insurance. For information on the Target Market and Target Market Determinations, visit our Cover-More TMD page.