Cover-More Emergency Assistance

Overseas medical and emergency assistance when you need it most

Are you experiencing an emergency while on your trip? Do you need assistance or advice to help you deal with a situation during your travels?

If you’re a Cover-More Australia travel insurance customer, our team is here to help you 24/7.

What should I do during an emergency?

If you’re experiencing a life-threatening emergency, call the local emergency services in your area ASAP.

When you can or when it’s safe to do so, contact our 24/7 overseas medical and emergency assistance team. We are here to help you at any time.

Please have your Cover-More travel insurance policy number and a phone number we can call you back on with you when you call us.

When should I call Cover-More emergency assistance?

If you are currently hospitalised, if your medical expenses will exceed $2,000, or if you want to return home early, you (or someone on your behalf) should phone our Emergency Assistance team as soon as possible. This allows us to manage your case and determine the best options for your care.

Our 24/7 Emergency Assistance team can also help Cover-More Australia policyholders with:

• Trip disruptions or cancellations while you’re travelling
• Locating a doctor or hospital if you become ill or injured away from home, and help connect you with an English-speaking doctor
• Dealing with lost or stolen passports or travel documents
• Finding local legal help if you require it during your trip
• Lost or damaged luggage and personal items
• Travel and weather alerts that may affect your trip or your coverage

…and more.

What is the best contact number for Cover-More emergency assistance?

You can speak to our 24/7 Cover-More Emergency Assistance team from anywhere in the world.

Global numbers to call for emergency assistance

The best emergency contact number will depend on the country you're calling from. We have local toll-free numbers available in the most popular destinations for Australian travellers:

• USA: 1800 937 9763
• Canada: 1800 645 8714
• UK: 0800 892 014
• New Zealand: 0800 445 524

Charges apply if you’re calling from a payphone or mobile phone.

If you experience any difficulties with the toll-free numbers or if you are calling from any other country, call the direct number below:

• Worldwide: +61 2 8907 5619

Please have your travel insurance policy number and a call back number ready when you call.

If you need to fax any information through with your assistance case number or policy number, fax +61 2 9954 6250.

We’re here for you when you need us

We hope your trip goes smoothly, but if something unexpected happens, we’re here to help.

All our Cover-More Travel Insurance policyholders have access to our in-house global 24/7 Emergency Assistance team of doctors, nurses, psychologists, case managers, and support professionals work who around the clock to ensure we’re there whenever – and wherever – you need us.

For more information on who we are and our expertise in protecting travellers like you, please visit our About Us page.