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Cover-More Emergency Travel & Medical Assistance

Traveller being evacuating via helicopter to a medical facility

We are there when you need us.

All Cover-More Travel Insurance policyholders have access to our globally available, 24/7 in-house emergency medical and travel assistance team.

Our team works tirelessly, assisting our policyholders when they need help, whether that’s for medical treatment, payment of hospital bills, or assistance with lost or stolen passports and travel documents.

When to call emergency assistance

  • You, or someone on your behalf, should phone our emergency assistance team as soon as possible if you require hospitalisation, if your medical expenses will exceed $2,000, or if you want to return early. This allows us to manage your case and determine the best options for your care.
  • You need help finding an English-speaking doctor while travelling
  • You need help with lost or stolen passports or travel documents
  • You need local legal help

Available from anywhere in the world

Global numbers to call for emergency assistance

The best emergency contact number will depend on the country you're calling from. We have local toll-free numbers available in the most popular destinations:

  • USA: 1800 937 9763
  • Canada: 1800 645 8714
  • UK: 0800 892 014
  • New Zealand: 0800 445 524

Charges apply if calling from a payphone or mobile phone.

If you experience any difficulties with the toll-free numbers or if you are calling from any other country, call the direct number below:

  • Other Countries: +612 8907 5619

Please have your Cover-More Travel Insurance policy number and a call back number ready when you call. If you need to fax any information through with your assistance case number or policy number, fax +612 9954 6250.

About the Cover-More emergency team

Cover-More’s highly experienced emergency medical assistance team works out of Brisbane, Sydney, Shanghai, Kuala Lumpur, and Toronto.

Our global team includes doctors, registered nurses, registered paramedics, security professionals and case managers. We are equipped to care and support customers all around the world, whenever and wherever they may need it.

Our Travel GP Service

Talk to an Australian doctor

We are the only travel insurance provider in Australia who you can call 24/7 to provide you with access to expert medical consultation and advice for many of your favourite holiday destinations*.

* Travel GP services do not form part of your travel insurance policy. It is a service offered to customers at Cover-More's cost and at our sole discretion. Your circumstances including age, location, medical condition or issue, proximity to appropriate medical care and medical history will also be considered.