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Traveller being evacuating via helicopter to a medical facility

Cover-More emergency travel & medical assistance

We are there when you need us.

All Cover-More Travel Insurance policyholders have access to our globally available, 24/7 in-house emergency medical and travel assistance team.

Our team works tirelessly, assisting our policyholders when they need help, whether that’s for medical treatment, payment of hospital bills, or assistance with lost or stolen passports and travel documents.

When to call emergency assistance

  • Call us immediately if you are admitted to the hospital or if you anticipate your expenses will exceed $500. This allows us to manage your case and determine the best options for your care.
  • You need help finding an English speaking doctor while travelling
  • You need help for lost or stolen passports or travel documents
  • You need local legal help

Available from anywhere in the world

Global numbers to call for emergency assistance

The best emergency contact number will depend on the country you're calling from. We have local toll-free numbers available in the most popular destinations:

  • USA: 1800 937 9763
  • Canada: 1800 645 8714
  • UK: 0800 892 014
  • New Zealand: 0800 445 524
  • Other Countries: +612 8907 5619

Please have your Cover-More Travel Insurance policy number and a call back number ready when you call. If you need to fax any information through with your assistance case number or policy number, fax +612 9954 6250.

Should you experience difficulty contacting us from any of the country specific numbers above, please call +612 8907 5619.

About the Cover-More emergency team

Cover-More’s highly experienced emergency medical assistance team works out of Brisbane, Sydney, Shanghai and Kuala Lumpur.

With over 280 people in our global medical team, including 10 doctors, 38 registered nurses, numerous psychologists, case managers and support professionals, we are equipped to deliver care to thousands of customers every year, whenever and wherever they may need it.

Our Travel GP Service

Talk to an Australian doctor

We are the only travel insurance provider in Australia who you can call 24/7 to provide you with access to expert medical consultation and advice for many of your favourite holiday destinations*.

* Travel GP services do not form part of your travel insurance policy. It is a service offered to customers at Cover-More's cost and at our sole discretion. Your circumstances including age, location, medical condition or issue, proximity to appropriate medical care and medical history will also be considered.