Are you experiencing an emergency while on your trip? Do you need assistance or advice to help you deal with a situation during your travels?
If you’re a Cover-More Australia travel insurance customer, our team is here to help you 24/7.
If you’re experiencing a life-threatening emergency, call the local emergency services in your area ASAP.
When you can or when it’s safe to do so, contact our 24/7 overseas medical and emergency assistance team. We are here to help you at any time.
Call +61 2 8907 5619 from anywhere in the world to speak to our 24/7 Emergency Assistance team. |
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Please have your Cover-More travel insurance policy number and a phone number we can call you back on with you when you call us.
If you are currently hospitalised, if your medical expenses will exceed $2,000, or if you want to return home early, you (or someone on your behalf) should phone our Emergency Assistance team as soon as possible. This allows us to manage your case and determine the best options for your care.
Our 24/7 Emergency Assistance team can also help Cover-More Australia policyholders with:
…and more.
You can speak to our 24/7 Cover-More Emergency Assistance team from anywhere in the world.
The best emergency contact number will depend on the country you're calling from. We have local toll-free numbers available in the most popular destinations for Australian travellers:
Charges apply if you’re calling from a payphone or mobile phone.
If you experience any difficulties with the toll-free numbers or if you are calling from any other country, call the direct number below:
Please have your travel insurance policy number and a call back number ready when you call.
If you need to fax any information through with your assistance case number or policy number, fax +61 2 9954 6250.
We hope your trip goes smoothly, but if something unexpected happens, we’re here to help.
All our Cover-More Travel Insurance policyholders have access to our in-house global 24/7 Emergency Assistance team of doctors, nurses, psychologists, case managers, and support professionals work who around the clock to ensure we’re there whenever – and wherever – you need us.
For more information on who we are and our expertise in protecting travellers like you, please visit our About Us page.