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How to Contact Cover-More Travel Insurance

Important Information

We are currently experiencing significant wait times through our customer services teams, resulting in longer than desired call queues, hold times and email response delays. We sincerely apologise for the inconvenience and want to provide an update and recommend alternative methods to address your queries.

We're still here to help

Customer Service - Hours of Operation

Our Customer Service team members are able to assist you with your queries during the following hours:

  • Mon-Fri: 8am – 7pm AEST
  • Sat: 9am – 4pm AEST
  • Sun: 10am – 3pm AEST

Choose the option below that best suits your reason for contacting Cover-More.

Want to call us?

Customer Service Claims Emergency Assistance (During Travel Only)
Tel: 1300 72 88 22
Fax: 02 9202 8001
Read our travel insurance FAQs
Phone: 1300 36 26 44
Fax: 02 9202 8098
Submit a claim online
Tel: +61 2 8907 5619
from anywhere, 24/7
Learn more

Or call toll-free from:
USA: 1800 937 9763
Canada: 1800 645 8714
UK: 0800 892 014
NZ: 0800 445 524
Calling from overseas? You can speak to both our Customer Service and Claims teams on +61 2 8907 5000.

Looking for our address?

Our Australian head office location is:
Zurich Tower, 118 Mount Street, North Sydney, NSW 2060

Our Australian postal address is: Cover-More Insurance Services, Private Bag 913, North Sydney, NSW 2059

Got a media enquiry?

You can email our communications team at [email protected].

Want to make a complaint?

If you think we have let you down in any way, or our service is not what you expect (even if through one of our representatives), please let us know. We will then put you in contact with someone who can help to resolve the complaint.

For more details, read our guide to lodging a complaint with Cover-More Australia, which includes an online complaints submission form and other ways to contact us regarding your complaint. 

Got a general question you’d like answered?

You can find:

If your question is missing from these pages, please call our Australian Customer Service team on 1300 72 88 22 during business hours.

You can also complete our online enquiry form at the bottom of this page – we’ll aim to respond within two working days.

Supporting vulnerable customers

Our commitment

At Cover-More, we understand our customers may experience vulnerability at some point in their lives, and they may need support in different ways when they do. That’s why we’re committed to identifying and supporting our customers who are experiencing vulnerability.

A person may experience vulnerability for several different reasons or circumstances.

Our team at Cover-More is committed to taking extra care with customers who may be experiencing vulnerability.

We will treat our customers with care, dignity, sensitivity, respect, and compassion. Our role is to be aware and considerate of customers experiencing vulnerability.

If you are experiencing financial difficulty and worried you cannot pay an amount you owe to us or are in urgent financial need of the benefits of your policy, let us help you get back on top of things.

Our financial hardship support to eligible customers include:

  • fast track assessment of the claim when you have a pending claim;
  • facilitate a financial hardship arrangement appropriate for your circumstances when you owe us a payment.

Please let our representatives know and they will guide you through the process and how we can best help you.

We aim to provide a safe and supporting environment for our customers experiencing family violence and are committed to providing fair and sensitive treatment, ensuring they are treated with dignity and respect.

To find out more about our commitment to supporting customers who may be experiencing family violence, please see our Cover-More Family Violence Policy – available via our Legal and Compliance Policies section – for more information.

Where practicable, we will provide access to an interpreter if you ask us to or if we need an interpreter to communicate effectively with you.

We will record if an interpreter is used or if there are reasons we are unable to arrange one.

You can also use the below interpretation and relay services provided by the Australian Government:

TIS National

TIS National (Translating and Interpreting Service) is an interpreting service provided by the Department of Home Affairs for people who do not speak English.

Its 24/7 numbers are:

  • Telephone: 131 450 (from within Australia)
  • Telephone: +613 9268 8332 (from outside Australia)

National Relay Service

The National Relay Service (NRS) is an Australian Government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Its 24/7 relay numbers are:

  • Voice Relay number: 1300 555 727
  • Teletypewriter (TTY) number: 133 677
  • SMS relay number: 0423 677 767

Contact Form

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Discover Our COVID-19 Cover

We offer limited COVID-19 benefits for travellers who purchase online via covermore.com.au and via phone on 1300 72 88 22.
 

To find out what our current* benefits do – and don’t – cover, please read:

*The cover information contained on the above pages refers to Cover-More policies sold on or after 20 April 2022. For cover information on policies sold prior to this date, please read the relevant PDS.