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      How to Contact Cover-More Travel Insurance

      Customer service: hours of operation

      Our Customer Service team members are able to assist you with your queries during the following hours:

      • Monday-Friday: 8am – 7pm AEDT
      • Saturday: 9am – 4pm AEDT
      • Sunday: 10am – 3pm AEDT

      We're still here to help

      Choose the option below that best suits your reason for contacting Cover-More.

      Want to call us?

      Customer ServiceClaimsEmergency Assistance (During Travel Only)
      Tel: 1300 72 88 22 
      Fax: 02 9202 8001 
      Read our travel insurance FAQs
      Phone: 1300 36 26 44 
      Fax: 02 9055 3325 
      Submit a claim online
      Tel: +61 2 8907 5619 
      from anywhere, 24/7 
      Learn more 

      Or call toll-free from: 
      USA: 1800 937 9763 
      Canada: 1800 645 8714 
      UK: 0800 892 014 
      NZ: 0800 445 524
      Calling from overseas? You can speak to both our Customer Service and Claims teams on +61 2 8907 5000.

      Looking for our address?

      Our Australian head office location is: 
      Zurich Tower, 118 Mount Street, North Sydney, NSW 2060

      Our Australian postal address is: Cover-More Insurance Services, Private Bag 913, North Sydney, NSW 2059

      Got a media enquiry?

      You can email our communications team at [email protected].

      Want to make a complaint?

      If you think we have let you down in any way, or our service is not what you expect (even if through one of our representatives), please let us know. We will then put you in contact with someone who can help to resolve the complaint.

      For more details, read our guide to lodging a complaint with Cover-More Australia, which includes an online complaints submission form and other ways to contact us regarding your complaint. 

      Got a general question you’d like answered?

      You can find:

      If your question is missing from these pages, please call our Australian Customer Service team on 1300 72 88 22 during business hours.

      Supporting vulnerable customers

      Our commitment

      At Cover-More, we understand our customers may experience vulnerability at some point in their lives, and they may need support in different ways when they do. That’s why we’re committed to identifying and supporting our customers who are experiencing vulnerability.

      A person may experience vulnerability for several different reasons or circumstances.

      Our team at Cover-More is committed to taking extra care with customers who may be experiencing vulnerability.

      We will treat our customers with care, dignity, sensitivity, respect, and compassion. Our role is to be aware and considerate of customers experiencing vulnerability.

      If you are experiencing financial difficulty and worried you cannot pay an amount you owe to us or are in urgent financial need of the benefits of your policy, let us help you get back on top of things.

      Our financial hardship support to eligible customers include:

      • fast track assessment of the claim when you have a pending claim;
      • facilitate a financial hardship arrangement appropriate for your circumstances when you owe us a payment.

      Please let our representatives know and they will guide you through the process and how we can best help you.

      We aim to provide a safe and supporting environment for our customers experiencing family violence and are committed to providing fair and sensitive treatment, ensuring they are treated with dignity and respect.

      To find out more about our commitment to supporting customers who may be experiencing family violence, please see our Cover-More Family Violence Policy – available via our Legal and Compliance Policies section – for more information.

      Where practicable, we will provide access to an interpreter if you ask us to or if we need an interpreter to communicate effectively with you.

      We will record if an interpreter is used or if there are reasons we are unable to arrange one.

      You can also use the below interpretation and relay services provided by the Australian Government:

      TIS National

      TIS National (Translating and Interpreting Service) is an interpreting service provided by the Department of Home Affairs for people who do not speak English.

      Its 24/7 numbers are:

      • Telephone: 131 450 (from within Australia)
      • Telephone: +613 9268 8332 (from outside Australia)

      National Relay Service

      The National Relay Service (NRS) is an Australian Government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

      Its 24/7 relay numbers are:

      • Voice Relay number: 1300 555 727
      • Teletypewriter (TTY) number: 133 677
      • SMS relay number: 0423 677 767
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