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FAQs: Coronavirus Travel Insurance Benefits

IMPORTANT: Our customer service team cannot provide customers with personal advice over the phone or confirm if a claim will be approved. All claims need to be submitted online via our claims portal for consideration by our claims team.

For general questions related to our Cover-More COVID-19 cover, please read the PDS and/or your Policy Wording, review our COVID-19 Benefits, COVID-19 Travel Guide and the FAQs below, or call us on 1300 72 88 22.

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Learn more about our coronavirus travel insurance cover

Looking for travel insurance that covers coronavirus? All our Cover-More travel insurance plans provide some form of COVID-19 cover for travelling during the pandemic.

To learn about our coronavirus travel insurance benefits, please visit our COVID-19 cover page or read our COVID-19 Travel Guide. You can also get a quote online now.

 
 

For answers to frequently asked questions about our Cover-More COVID-19 and cancellation coverage, read the below FAQs or contact us via Live Chat or on 1300 72 88 22 during Australian business hours.

If you are looking for information on our policy refund options for those customers who are unable to travel as a result of the Australian Government's pandemic travel bans, you can view our policy refunds FAQs here.

Please note:

The below information refers to the COVID-19 benefits included in our policies from 20 April 2022 onwards.

If you purchased your Cover-More policy before this date and want to understand the COVID-19 cover included in your travel insurance policy, please check the relevant PDS/Supplementary PDS for information.

 

Skip ahead to read:

 

Pre-trip questions (for trips to all destinations)

If you’re diagnosed with COVID-19 at home and cannot travel, your cover for non-refundable cancellation costs depends on when you bought your policy and which plan you purchased.

Cover details:

You can claim your cancellation or amendment costs for your prepaid trip only if you have purchased a Comprehensive+ Plan policy.

If you purchased a Comprehensive+ Plan policy MORE THAN 21 DAYS BEFORE your scheduled departure date, you can claim your prepaid trip costs up to a benefit limit of $5,000 per policy on an international policy or $2,500 per policy on a domestic policy.

If you purchased a Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your departure, you can claim your prepaid trip costs if they were paid for after, or in the 48 hours prior to, the policy being purchased.

If you purchased a Basic Plan or Comprehensive Plan for a domestic or international trip, there is no cover for pre-trip cancellation or amendment costs in this scenario.

Cover conditions:

  • This cover is subject to evidence of your positive COVID-19 diagnosis (confirmed by a PCR test or a rapid antigen test (RAT) or by a medical practitioner).
  • There is no cover if symptoms or diagnosis occurred prior to buying your policy.
  • Your trip can be to any destination in the world.
  • Pre-booked cruises included.

Our cover for this scenario depends on your occupation.

Cover details:

If you're an essential healthcare worker (such as a pharmacist, nurse, doctor, paramedic, or other health care professional) and your leave is revoked because of COVID-19, yes, you can claim the non-refundable costs on your policy up to the applicable benefit limit ($5,000 per policy on an international policy; $2,500 per policy on a domestic policy).

If you’re not an essential healthcare worker and your leave is revoked because of COVID-19, there is no cover under our coronavirus cancellation policy benefit.

Cover conditions:

If you are an essential healthcare worker, in this scenario:

  • Your trip can be to any destination in the world.
  • Pre-booked cruises included.

If you test positive to COVID-19 at the airport/port and are denied boarding, your cover depends on when you purchased your policy and which plan you purchased.

Cover details:

If you purchased a Comprehensive+ Plan policy MORE THAN 21 DAYS BEFORE your scheduled departure date, you can claim your prepaid trip costs up to a benefit limit of $5,000 per policy on an international policy or $2,500 per policy on a domestic policy.

If you purchased a Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your departure, you can claim your prepaid trip costs if they were paid for after, or in the 48 hours prior to, the policy being purchased.

If you purchased a Basic Plan or Comprehensive Plan for a domestic or international trip, there is no cover for pre-trip cancellation or amendment costs in this scenario.

Cover conditions:

  • This cover is subject to evidence of your positive COVID-19 diagnosis (confirmed by a PCR test or a rapid antigen test (RAT) or by a medical practitioner).
  • There is no cover if symptoms or diagnosis occurred prior to buying your policy.
  • Your trip can be to any destination in the world.
  • Pre-booked cruises included.

 

Pre-trip or on-trip questions (for trips to all destinations)

Yes, but only if the non-travelling relative or business partner resides in Australia or New Zealand.

Cover details:

You can claim your cancellation or amendment costs for your prepaid trip up to a benefit limit of $5,000 per policy on an international policy or $2,500 per policy on a domestic policy.

Your trip can be to/within any destination in the world, and this cover applies to all three plans: Basic, Comprehensive, and Comprehensive+.

Cover conditions:

  • The non-travelling relative or business partner must reside in Australia or New Zealand.
  • A medical practitioner must confirm the infection is life threatening.
  • Your policy must have been purchased prior to your relative being diagnosed with COVID-19.

Yes, cover applies if your deceased non-travelling relative or business partner was residing in Australia or New Zealand at their time of death.

Cover details:

If the death occurs while you’re on your trip and your policy was purchased prior to your relative being diagnosed with COVID-19, you can claim cancellation or amendment costs for your trip. This on-trip cover applies to all three plans (Basic, Comprehensive, and Comprehensive+), with a limit of $5,000 per policy on an international policy and $2,500 per policy on a domestic policy.

Cover conditions:

  • The relative must have resided in Australia or New Zealand.

No, there is no cover.

Cover details:

There is no cover under our coronavirus cancellation and amendment policy benefit to cancel or amend your trip even if the destination was deemed safe by the Australian Government at the time you booked your trip and purchased your Cover-More travel insurance policy, or because of COVID-19 related travel warnings (such as a new outbreak of COVID-19 or the declaration of a “pandemic hotspot”).

There is also no cover for travel restrictions or border closures imposed by any government because of the coronavirus pandemic.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

To understand the current overall advice levels for any destination, visit Smartraveller’s destinations page.

Cover conditions:

The General Exclusions in the PDS state we will not pay for:

  • claims directly or indirectly arising from or caused by COVID-19 (unless cover is extended as stated in the COVID-19 Benefits Section).

No cover is provided for close contacts prior to departure or while you’re on your trip.

Cover details:

If you are deemed a close contact of someone diagnosed with COVID-19 and required to self-isolate or enter quarantine before you depart and wish to cancel your trip, no cover is provided.

If you are deemed a close contact of someone diagnosed with COVID-19 and required to self-isolate or enter quarantine while on your trip, no cover is provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Cover conditions:

The General Exclusions in the PDS state we will not pay for:

  • any costs or expenses incurred if a government or public health authority mandatory quarantine or isolation order is imposed on you related to cross area, border, region, or territory travel. This exclusion only applies to COVID-19 and applies regardless of you being diagnosed with COVID-19 or being directed by a local public health authority into a period of quarantine because they have classified you as having close contact with a person diagnosed with COVID-19.

 

Pre-trip or on-trip questions (for trips within Australia or New Zealand only)

Yes, but only for trips in Australia and New Zealand.

Cover details:

You can claim the unused prepaid, non-refundable tickets if the closure is because of an unexpected COVID-19 infection being detected on the premises and the facility must undergo hygiene measures.

You can claim costs for your prepaid trip up to a benefit limit of $5,000 per policy on an international policy or $2,500 per policy on a domestic policy.

This cover applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Cover conditions:

  • Cover for holiday activities in Australia and New Zealand only.
  • You can claim your cancellation or amendment costs for your prepaid trip up to a benefit limit of $5,000 per policy on an international policy or $2,500 per policy on a domestic policy.

Yes, but only for trips in Australia and New Zealand.

Cover details:

If the person you were planning to stay with in Australia or New Zealand must self-isolate because of a COVID-19 diagnosis and you now have nowhere to stay, we will pay up to $150 per night for additional accommodation expenses that you incur for alternative accommodation so you can amend your trip.

This cover applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Cover conditions:

  • You must be travelling in Australia or to New Zealand.
  • Other international destinations are not covered.

 

On-trip questions (for trips to all destinations)

If you fall ill with COVID-19 on your journey and need to extend your stay to self-isolate, you may be able to claim the cost of additional accommodation and transport.

Cover details:

Non-cruise travel: Yes, cover applies for this event and is available for additional accommodation and additional transport expenses including the cost for you to “stay put”.

Cruise travel: There is no cover for this event if your COVID-19 diagnosis requires you to enter a period of cabin confinement while on board the cruise ship, even if your policy includes Cruise Cover.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Cover conditions:

  • Cover applies for this event if the country or part of the country you travelled to was not subject to “Do not travel” advice on the smartraveller.gov.au website at the time you entered the country or part of the country. However, for trips in Australia or New Zealand, the Smartraveller “Do not travel” condition will be waived.
  • This cover is subject to evidence of your positive COVID-19 diagnosis (confirmed by a PCR test or a rapid antigen test (RAT) or by a medical practitioner).
  • No costs or expenses are covered if a quarantine or isolation order is placed on you by a government or public health authority.
  • Other expenses you may incur (such as food, drinks, groceries, laundry etc.) are not included.

Yes, cover is available if you’re diagnosed with COVID-19 by a medical practitioner and require medical treatment overseas.

Cover details:

Non-cruise travel: Yes, cover is available under our overseas emergency medical expenses benefit.

Cruise travel: Yes, cover is available for overseas emergency medical expenses and ship-to-shore expenses if Cruise Cover is included in your policy.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on an international policy.

Cover conditions:

  • Cover applies for this event if the country or part of the country you travelled to was not subject to “Do not travel” advice on the smartraveller.gov.au website at the time you entered the country or part of the country. However, for trips within Australia and New Zealand, the Smartraveller “Do not travel” condition will be waived.
  • This cover is subject to evidence of your positive COVID-19 diagnosis by a medical practitioner.
  • Cover will not exceed 12 months from onset of the illness.

No cover is provided if you are denied entry to a country because you are affected by government restrictions placed on travellers departing or passing through certain countries.

Cover details:

No cover is provided for government restrictions or border closures. This includes situations related to any transiting countries visited or your country of origin.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on an international policy.

Cover conditions:

The General Exclusions in the PDS state we will not pay for:

  • claims arising from or caused by COVID-19 (unless cover is extended as stated in the COVID-19 Benefits Section).

No cover is provided if you are required to complete mandatory quarantine or self-isolation because of the area you arrived from or passed through on route.

Cover details:

No cover is provided for mandatory quarantine or self-isolation requirements related to travel across or within areas, borders, regions, or territories.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on an international policy.

Cover conditions:

The General Exclusions in the PDS state we will not pay for:

  • any costs or expenses incurred if a government or public health authority mandatory quarantine or isolation order is imposed on you related to cross area, border, region, or territory travel. This exclusion only applies to COVID-19 and applies regardless of you being diagnosed with COVID-19 or being directed by a local public health authority into a period of quarantine because they have classified you as having close contact with a person diagnosed with COVID-19.

If you fall ill with COVID-19 overseas and need to be repatriated, you may be able to claim for these costs.

Cover details:

Non-cruise travel: Yes, cover is available.

Cruise travel: Yes, cover is available for overseas emergency medical expenses and ship-to-shore expenses if Cruise Cover is included in your policy.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on an international policy.

Cover conditions:

  • Cover applies for this event if the country or part of the country you travelled to was not subject to “Do not travel” advice on the smartraveller.gov.au website at the time you entered the country or part of the country. However, for trips within Australia and New Zealand, the Smartraveller “Do not travel” condition will be waived.
  • This cover is subject to evidence of your positive COVID-19 diagnosis by a medical practitioner.
  • In all cases the cost of evacuation or to bring you back to Australia will only be met if your claim is approved by us and it was arranged by and deemed necessary by our emergency assistance network.
  • Cover will not exceed 12 months from onset of the illness.

 

Destination-based questions

Where are you travelling?

Australia: No, there is no medical coverage in Australia on our travel insurance policies.

New Zealand: Yes, cover is provided.

Other destinations: Yes, cover is provided if your destination is not subject to “Do not travel” advice on the Smartraveller website at the time you enter the country or part of the country.

Are you cruising?

If your trip includes a multi-night cruise: Yes, cover is available for overseas emergency medical expenses and ship-to-shore expenses if Cruise Cover is included in your policy.

Cover will not exceed 12 months from the onset of the illness.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided if you’re diagnosed with COVID-19.

New Zealand: Yes, cover is provided if you’re diagnosed with COVID-19.

Other destinations: Yes, cover is provided if your destination is not subject to “Do not travel” advice on the Smartraveller website at the time you enter the country or part of the country.

Are you cruising?

If your trip includes a multi-night cruise: There is no cover for this event if your COVID-19 diagnosis requires you to enter a period of cabin confinement while on board the cruise ship, even if your policy includes Cruise Cover.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: No, cover is not provided.

New Zealand: No, cover is not provided.

Other destinations: No, cover is not provided.

Are you cruising?

If your trip includes a multi-night cruise: No, cover is not provided, even if your policy includes Cruise Cover.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided.

New Zealand: Yes, cover is provided.

Other destinations: Yes, cover is provided if your destination is not subject to “Do not travel” advice on the Smartraveller website at the time you enter the country or part of the country.

Are you cruising?

If your trip includes a multi-night cruise: Yes, cover is available if Cruise Cover is included in your policy.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided, but up to $150 per night for alternative accommodation. Check your plan for the maximum overall limit.

New Zealand: Yes, cover is provided, but up to $150 per night for alternative accommodation. Check your plan for the maximum overall limit.

Other destinations: No, cover is not provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided.

New Zealand: Yes, cover is provided.

Other destinations: No, cover is not provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, up to $2,500 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $2,500 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

New Zealand: Yes, up to $5,000 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $5,000 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

Other destinations: Yes, up to $5,000 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $5,000 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

Are you cruising?

If your trip includes a multi-night cruise and you have Cruise Cover: Yes, up to $5,000 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $5,000 cover is provided only for prepaid trip costs paid for after or in the 48 hours prior to the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

Where are you travelling?

Australia: No, cover is not provided.

New Zealand: No, cover is not provided.

Other destinations: No, cover is not provided.

Are you cruising?

If your trip includes a multi-night cruise: No, cover is not provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided up to $2,500.

New Zealand: Yes, cover is provided up to $5,000.

Other destinations: Yes, cover is provided up to $5,000.

Are you cruising?

If your trip includes a multi-night cruise: Yes, cover is provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, up to $2,500 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $2,500 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

New Zealand: Yes, up to $5,000 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $5,000 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

Other destinations: Yes, up to $5,000 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $5,000 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

Are you cruising?

If your trip includes a multi-night cruise: Yes, up to $5,000 cover is provided per policy but only if you have purchased the Comprehensive+ Plan and only if the policy is purchased MORE THAN 21 DAYS BEFORE your scheduled departure date. If you purchased the Comprehensive+ Plan policy WITHIN THE 21 DAYS BEFORE your scheduled departure date, up to $5,000 cover is provided only for prepaid trip costs paid for after, or in the 48 hours prior to, the policy being purchased. If you have purchased the Basic Plan or Comprehensive Plan, no cover is provided.

Where are you travelling?

Australia: Yes, cover is provided, but up to $150 per night for alternative accommodation. Check your plan and the COVID-19 Benefit section for the maximum overall limit.

New Zealand: Yes, cover is provided, but up to $150 per night for alternative accommodation. Check your plan and the COVID-19 Benefit section for the maximum overall limit.

Other destinations: No, cover is not provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided up to $2,500 per policy.

New Zealand: Yes, cover is provided up to $5,000 per policy.

Other destinations: Yes, cover is provided up to $5,000 per policy.

Are you cruising?

If your trip includes a multi-night cruise: Yes, cover is provided up to $5,000 per policy.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided, but up to $150 per night for alternative accommodation. Check your plan and the COVID-19 Benefit section for the maximum overall limit.

New Zealand: Yes, cover is provided, but up to $150 per night for alternative accommodation. Check your plan and the COVID-19 Benefit section for the maximum overall limit.

Other destinations: No, cover is not provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Where are you travelling?

Australia: Yes, cover is provided on our Comprehensive and Comprehensive+ Plans only for Australian residents, and on our Inbound plan for non-Australian residents travelling to Australia.

New Zealand: Yes, cover is provided on our Comprehensive and Comprehensive+ Plans only.

Other destinations: No, cover is not provided.

Are you cruising?

If your trip includes a multi-night cruise: There is no cover if your cruise is affected by COVID-19; however, there is cover, for example, if your flight is affected.

Where are you travelling?

Australia: Yes, cover is provided on our Comprehensive+ Plan only for Australian residents, and on our Inbound plan for non-Australian residents travelling to Australia.

New Zealand: Yes, cover is provided on our Comprehensive and Comprehensive+ Plans only.

Other destinations: No, cover is not provided.

Are you cruising?

If your trip includes a multi-night cruise: There is no cover if your cruise is affected by COVID-19; however, there is cover, for example, if your flight is affected.

Where are you travelling?

Australia: Yes, cover is provided on our Comprehensive and Comprehensive+ Plans only for Australian residents, and on our Inbound plan for non-Australian residents travelling to Australia.

New Zealand: Yes, cover is provided on our Comprehensive and Comprehensive+ Plans only.

Other destinations: No, cover is not provided.

Are you cruising?

If your trip includes a multi-night cruise: There is no cover if your cruise is affected by COVID-19; however, there is cover, for example, if your flight is affected.

Where are you travelling?

Australia: Yes, cover is provided if you are diagnosed with COVID-19 during your period of insurance, but only if your home country and destination/s you’ve visited prior to arriving in Australia are not be subject to “Do not travel” advice on the Smartraveller website at the time you enter Australia or part of Australia. Cover will not exceed 12 months from onset of the illness.

New Zealand: No, cover is not provided.

Other destinations: No, cover is not provided.

Are you cruising?

If your trip includes a multi-night cruise: No, cover is not provided in this scenario.

This applies to all tiers on our Inbound Plan. 

General questions about our travel insurance coronavirus coverage

We introduced our Cover-More coronavirus travel insurance benefits in December 2020.

If your Annual Multi-Trip policy was purchased on or after 9 December 2020 and is still active, please check your Policy Wording and the relevant PDS/SPDS based on your purchase date to understand what COVID-19 benefits apply.

If your trip is impacted by government quarantine restrictions are any point in time, no cover is provided.

Cover details:

If you wish to cancel your trip because of new quarantine or self-isolation rules at your destination or upon your return home, no cover is provided.

If you need to enter a paid quarantine facility or self-isolation upon entering your destination or upon your return home, no cover is provided.

This applies to all three plans (Basic, Comprehensive, and Comprehensive+) on a domestic or international policy.

Cover conditions:

The General Exclusions in the PDS state we will not pay for:

  • any costs or expenses incurred if a government or public health authority mandatory quarantine or isolation order is imposed on you related to cross area, border, region, or territory travel. This exclusion only applies to COVID-19 and applies regardless of you being diagnosed with COVID-19 or being directed by a local public health authority into a period of quarantine because they have classified you as having close contact with a person diagnosed with COVID-19.

If your travel provider or airline goes into administration because of the current coronavirus pandemic, you may be able to claim for refunds under your travel insurance policy.

Cover details:

Cover-More policies issued on or after 29 September 2021 contain some cover for travel service provider insolvency. This cover is included in our top two plans only (Comprehensive and Comprehensive+) on domestic and international policies.

Policies issues prior to this date provide no cover for this scenario. Check the relevant PDS to understand how this cover applies to your policy.

 

 

Want us to protect your trip?

Find out how our travel insurance can help you travel with confidence during COVID-19.

 
 
 

The information contained as part of these FAQs is indicative and for illustrative purposes only to help provide information regarding likely coverage under the relevant terms and conditions of a policy. The information relates to policies sold on or after 20 April 2022, is correct at the time of writing on 8 April 2022, and may change at any time, so be sure to check here regularly for updates. For definitive confirmation for your situation, you will need to submit a claim for consideration via our online claims portal.