Where are you going?
Enter the destination(s) you plan to visit or select them from the list of countries and regions in the dropdown.
Planning a stopover? If you’re in a country for less than 72 hours, you do not need to list it as a destination.
Don’t currently know all the countries you’ll be visiting? You can select a region to obtain cover for all countries within that region, or you can select “Anywhere in the world”. Important: If selecting “Anywhere in the world”, your policy will not provide cover for claims arising in countries that are subject to sanctions. Your safety is paramount, so please read and familiarise yourself with the “Standing Travel Alert for High Risk and Sanctioned Countries” when undertaking worldwide travel – and before making any side trips to neighbouring countries – to ensure you have adequate cover.
Going on a cruise? If your cruise is in inland Australia (e.g. on the Murray River) or in Australian coastal water (e.g. the Kimberley), enter or select “Australia”. If your cruise embarks and disembarks from Australia ports only without any stopover at a port outside of Australia (e.g. a “Sampler Cruise” or cruise from Sydney to Brisbane), enter or select “Domestic Cruise”. If your cruise is overseas (e.g. a European river cruise, a Caribbean cruise, or a cruise from Sydney to Hong Kong), enter or select the country or region you will spend the most time in during your trip.
Want to come to Australia on our Inbound Plan? Select “Australia Inbound”.
When do you depart?
Enter the date you will leave your home to start your trip.
When do you return?
Enter the date you will arrive home based on AEST (considering any time differences/zones and travel times).
Duration of each trip?
Select the maximum trip duration that best suits your needs.
The maximum trip duration you select will apply to each separate trip you take during the 12-month period of your policy.
For cover to apply, you cannot take trips that exceed this maximum duration. If you make a claim related to a trip that exceeds this maximum duration, it may be declined.
The maximum trip duration you select will be shown on your Certificate of Insurance.
Age of each traveller?
Enter the age (as of today) of each adult and child to be included on the policy.
How to Contact Cover-More Travel Insurance
Customer service: hours of operation
Our Customer Service team members are able to assist you with your queries during the following hours:
- Monday-Friday: 8am – 7pm AEDT
- Saturday: 9am – 4pm AEDT
- Sunday: 10am – 3pm AEDT
We're still here to help
Choose the option below that best suits your reason for contacting Cover-More.
Want to call us?
Customer Service | Claims | Emergency Assistance (During Travel Only) |
---|---|---|
Tel: 1300 72 88 22 Fax: 02 9202 8001 Read our travel insurance FAQs | Phone: 1300 36 26 44 Fax: 02 9055 3325 Submit a claim online | Tel: +61 2 8907 5619 from anywhere, 24/7 Learn more Or call toll-free from: USA: 1800 937 9763 Canada: 1800 645 8714 UK: 0800 892 014 NZ: 0800 445 524 |
Calling from overseas? You can speak to both our Customer Service and Claims teams on +61 2 8907 5000. |
Looking for our address?
Our Australian head office location is:
Zurich Tower, 118 Mount Street, North Sydney, NSW 2060
Our Australian postal address is: Cover-More Insurance Services, Private Bag 913, North Sydney, NSW 2059
Got a media enquiry?
You can email our communications team at [email protected].
Want to make a complaint?
If you think we have let you down in any way, or our service is not what you expect (even if through one of our representatives), please let us know. We will then put you in contact with someone who can help to resolve the complaint.
For more details, read our guide to lodging a complaint with Cover-More Australia, which includes an online complaints submission form and other ways to contact us regarding your complaint.
Got a general question you’d like answered?
You can find:
- answers to common travel insurance queries on our FAQs page and COVID-19 FAQs page
- details on our travel insurance plans on our Compare Plans page
- more information on how to submit a claim on our Claims page
If your question is missing from these pages, please call our Australian Customer Service team on 1300 72 88 22 during business hours.
Supporting vulnerable customers
Our commitment
At Cover-More, we understand our customers may experience vulnerability at some point in their lives, and they may need support in different ways when they do. That’s why we’re committed to identifying and supporting our customers who are experiencing vulnerability.
A person may experience vulnerability for several different reasons or circumstances.
Our team at Cover-More is committed to taking extra care with customers who may be experiencing vulnerability.
We will treat our customers with care, dignity, sensitivity, respect, and compassion. Our role is to be aware and considerate of customers experiencing vulnerability.
If you are experiencing financial difficulty and worried you cannot pay an amount you owe to us or are in urgent financial need of the benefits of your policy, let us help you get back on top of things.
Our financial hardship support to eligible customers include:
- fast track assessment of the claim when you have a pending claim;
- facilitate a financial hardship arrangement appropriate for your circumstances when you owe us a payment.
Please let our representatives know and they will guide you through the process and how we can best help you.
We aim to provide a safe and supporting environment for our customers experiencing family violence and are committed to providing fair and sensitive treatment, ensuring they are treated with dignity and respect.
To find out more about our commitment to supporting customers who may be experiencing family violence, please see our Cover-More Family Violence Policy – available via our Legal and Compliance Policies section – for more information.
Where practicable, we will provide access to an interpreter if you ask us to or if we need an interpreter to communicate effectively with you.
We will record if an interpreter is used or if there are reasons we are unable to arrange one.
You can also use the below interpretation and relay services provided by the Australian Government:
TIS National (Translating and Interpreting Service) is an interpreting service provided by the Department of Home Affairs for people who do not speak English.
Its 24/7 numbers are:
- Telephone: 131 450 (from within Australia)
- Telephone: +613 9268 8332 (from outside Australia)
The National Relay Service (NRS) is an Australian Government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
Its 24/7 relay numbers are:
- Voice Relay number: 1300 555 727
- Teletypewriter (TTY) number: 133 677
- SMS relay number: 0423 677 767
Discover Our COVID-19 Cover
To find out what our current* benefits do – and don’t – cover, please read:
Plus, for helpful destination-based COVID-19 information, don't forget to check the COVID-19 Travel Risk Tool before and during travel.
*The cover information contained on the above pages refers to Cover-More policies sold on or after 26 June 2023. For cover information on policies sold prior to this date, please read the relevant PDS.