How to make a travel insurance claim


The easiest way to lodge a claim with Cover-More is using our online claims tool.

You can access the online claims tool and complete your travel insurance claim online here.

Make a Claim Now

Before you start:

  • You will be required to submit documentation to support your claim e.g. receipts, reports etc.
  • If you are waiting on supporting documentation please feel free to submit your claim now and forward the documents to us as soon as you can.
  • If you need to claim for more than one event, please submit a separate claim for each event.
  • Corporate & Group customers: Please contact us directly.

Help us resolve your claim as quickly and thoroughly as possible. Remember:

  • You must advise us of any claim or occurrence which may give rise to a travel insurance claim as soon as possible and within 60 days of the return date shown on your Certificate of Insurance by sending a completed claim form.
  • Follow the instructions in Policy Condition 5. Pay particular attention to what’s required if you are making a claim for lost or stolen property, or for emergency medical expenses.
  • Send in all necessary supporting documents and keep a copy for your own records.

By mail

If you cannot access the online tool you can mail your claim. To do this, you will need to download a travel insurance claim form and post it and your documents directly to us. If you would prefer this option, please follow the following steps:

1. Download a travel insurance claim form:

Claim Form – for customer use.
Agent Form – for travel agent's use for cancellation or amendment claims only. Please submit this form providing your customer's details and all supporting documentation.

2. Add supporting documentation

The claim form lists supporting documentation relevant to your travel insurance claim (e.g. receipts) that we'd like to see.

3. Make a copy

Whilst we require you to send originals to us, we recommend that you keep copies of everything just in case.

4. Send it in

Cover-More Travel Insurance
Claims Dept
Private Bag 913
North Sydney
NSW 2059

How long will my Cover-More claim take?

We will settle or respond to your travel insurance claim within 10 working days from the time we receive it.

And if you have any questions during the claims process, we’re happy to help. Just ring us on 1300 36 26 44.

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