Travel Insurance by Cover-More - one of Australia's most popular travel insurance provider

How to Make a Travel Insurance Claim

1. Complete your travel insurance claim online. To submit a travel insurance claim online, click here.

2. You can choose to download a travel insurance claim form and post it and your documents directly to us. If you would prefer this option, please follow the following steps:

• Download a travel insurance claim form
Claim Form – for customer use.
Agent Form – for travel agent's use for cancellation or amendment claims only. Please submit this form providing your customer's details and all supporting documentation.
• Add supporting documentation
The claim form lists supporting documentation relevant to your travel insurance claim (e.g. receipts) that we'd like to see.
• Make a copy
Whilst we require you to send originals to us, we recommend that you keep copies of everything just in case.
• Send it in
Cover-More Travel Insurance
Claims Dept
Private Bag 913
North Sydney
NSW 2059

How long will it take?

We will settle or respond to your travel insurance claim within 10 working days from the time we receive it.

Please note that you must advise us of any claim or occurrence which may give rise to a travel insurance claim as soon as possible and within 60 days of the return date shown on your Certificate of Insurance by sending a completed claim form.