The easiest way to lodge a claim with Cover-More is using our online claims tool.
You can access the online claims tool and complete your Cover-More travel insurance claim online 24 hours a day.
Make a Claim Now
By entering the claims process prepared and aware of what you’ll need, you are helping us resolve your claim as quickly and thoroughly as possible.
If you cannot access Cover-More’s online tool, you can mail your claim to our offices. To do this, you will need to download a travel insurance claim form and post it and your supporting documents directly to us. If you would prefer to submit your claim through this option, please follow the below steps.
Please note that all claims require a fully completed claim form. If your claim is arising from a medical condition, please ensure that the Medical Form is completed by the usual medical practitioner of at least 12 months for the person whose condition caused the claim.
If you booked via a travel agent, please have your agent complete the agent form and supply the necessary documents for the assessment of your claim.
Claim Form – for customer use.
Agent Form – for travel agent's use for cancellation or amendment claims only. Please submit this form providing your customer's details and all supporting documentation.
Medical Form – for customer use.
The claim form lists supporting documentation relevant to your travel insurance claim (e.g. receipts) that we'd like to see.
Whilst we require you to send originals to us, we highly recommend that you keep copies of everything as a back-up.
Cover-More Travel Insurance
Private Bag 913
We will respond to or settle your travel insurance claim within 10 working days from the time we receive it.
In the meantime, if you have any questions about the claims process, we’re happy to help. Just ring us on 1300 36 26 44.