Issued: 09 April 2018
There is a Category 1 Tropical Cyclone, Keni, due to make landfall in Fiji on Tuesday 10 April. It’s forecast to intensify to a Category 2 or 3, with rain and winds to increase as it strengthens, impacting flights for those travelling in the area.
If you have been directly affected by this cyclone and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619. We further urge you to pay close attention to the local media and emergency services, including the DFAT smart traveller website.
Subject to the terms, conditions, limits, and exclusions contained in your Product Disclosure Statement (the “PDS”) and our assessment of your claim, there may be provision to claim for the following expenses if your travel plans are directly affected:
To submit your claim, please remember:
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the PDS.
If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5619. For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8am and 7pm Monday to Friday, 9am to 4pm Saturday and 10am to 3pm Sunday.