Issued: 7th August 2019
Hong Kong continues to be plagued by widespread protests and civil unrest that has become unpredictable and expected to continue. Hong Kong’s Airport Authority has reported that hundreds of flights have been cancelled after a sit-in protest at Hong Kong International Airport. Additionally, a number of other carrier have cancelled flights and this will likely impact thousands of travellers.
If you have been directly affected and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619. We further urge you to pay close attention to the local media and emergency services, including the DFAT smart traveller website.
If you have been affected by this event there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
Claims can be submitted through our online claims portal: http://claims.covermore.com.au/
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the PDS.
If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5619.
For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8:00am and 7:00pm Monday to Friday (AEST)