Issued: 12 December 2019
On December 11th 2019, Jetstar announced that over one hundred flights were being cancelled over the next few days in preparation for pilots and ground staff walking off the job. It’s been reported that the impact on international flights is expected to be minimal.
Reportedly around 5 per cent of passengers due to fly this weekend will not be able to travel on their booked flights, and whilst 80 per cent of flights will operate as scheduled, other services may be rescheduled and consolidated with larger aircraft where passengers will be moved onto other Jetstar or Qantas flights.
We are aware that Jetstar passengers with flights scheduled between December 13th and 20th may be entitled to full refunds of their booked tickets. Please ensure that you confirm with the airline whether you are eligible for any such refund should you be directly affected by this event.
If you are planning to travel, we encourage you to contact your travel agent, airline or tour operator as soon as possible to discuss whether there have been any changes to your itinerary.
If you have been directly affected by this event, there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
To keep all itemised receipts for additional purchases or costs incurred
Obtain documentation from the travel provider confirming the length and reason for delay
The easiest way to lodge your claim will be online via: https://claims.covermore.com.au/
There is no cover for policies issued after this date as it would no longer deemed an unforeseeable event.
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you have any further enquiries, please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).