Issued: 14th November 2016
This advice applies to customers who are concerned or may be affected by the recent Earthquake in New Zealand.
At around 12am local time, 10pm AEDT, a large earthquake registering 7.8 on the Richter scale struck 85kms north of Christchurch. This has been followed by over 200 aftershock events causing widespread damage at at least 2 deaths. A tsunami warning was issued initially but has since been lifted.
Building damage and some casualties were reported in the affected area. New Zealand authorities have asked the public to avoid the centre of Wellington on 14 November. A number of aftershocks have been felt in the region. You should follow local sources of information for latest developments and any instructions issued by local authorities
This information is current to 14th November 2016 and we recommend you regularly check for updates through news agencies and your travel provider.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of Your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
Claims can be submitted through our online claims portal.
Remember, you must take all reasonable steps to mitigate your out of pocket expenses. We encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.
Travel insurance provides cover for unforeseen events only.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).