Issued: 04 March 2022
Extreme rainfall across both Queensland and New South Wales has caused severe and widespread flooding. Thousands of people have been impacted by evacuations and numerous homes and businesses have been damaged. The flooding has also caused multiple road closures making many parts of each state inaccessible.
This event has been classified as a natural disaster.
If you have been directly affected by the floods and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619. We further urge you to pay close attention to the local media and emergency services.
Subject to the benefits, terms, conditions, limits, sub-limits and exclusions contained in your Product Disclosure Statement (the “PDS”) and our assessment of your claim, there may be provision to claim for the following expenses if your travel plans are directly affected:
To submit your claim, please remember:
If the relevant time of your current trip pre-dates this travel advice and your travel is disrupted due to this event, impacting your ability to return home on your policy end date, your policy will freely extend until you are physically able to return home as soon as it becomes possible.
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, sub-limits and exclusions apply. These are detailed in the PDS and in particular we draw your attention to ‘The Benefits’, ‘Policy Conditions’ and ‘General Exclusions’ sections of the PDS.
If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5619. For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8am and 7pm Monday to Friday, 9am to 4pm Saturday and 10am to 3pm Sunday.