Issued: 10 December 2019
Over the weekend, New Zealand has been hit with severe storms, resulting in landslides and flooding in the South Island cutting off towns as well as numerous tourists in the area whose flights have been cancelled.
On Sunday, the Meteorological Service of New Zealand advised that central and western areas in the North Island could expect severe thunderstorms, with intense rainfall able to cause surface and/or flash flooding, as well as large hail and possible ‘“small tornadoes”, with public fears that it may take months to clear.
If you have been directly affected and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619. We further urge you to pay close attention to local media and emergency services, following any instructions provided and visit the DFAT page on Smartraveller.
If you are planning to travel, we encourage you to contact your travel agent, airline or tour operator as soon as possible to discuss whether there have been any changes to your itinerary.
If you have been directly affected from this event, there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
There is no cover for policies issued after this date as it would no longer deemed an unforeseeable event.
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you have any further enquiries, please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).