Issued: 28 February 2019
It has been reported in the media that on 27 February 2019 multiple warplanes were shot down in the region of Kashmir with both Pakistan and India launching airstrikes after simmering tensions between the two nations escalated in recent days.
Commercial airlines have been forced to divert flights away from the region, with Pakistan closing its airspace resulting in numerous flights being suspended, impacting travel in and out of the subcontinent as well as flights to and from Europe.
The Department of Foreign Affairs and Trade (DFAT) has urged Australians not to visit areas near the India-Pakistan border, advising against all travel to the region due to the very high risk.
We urge you to please pay close attention to the local media and emergency services, including the DFAT smart traveller website.
Please be advised your travel insurance Product Disclosure Statement (PDS) includes certain terms, conditions, limits, and exclusions. In particular, there are policy exclusions that apply to claims arising due to an act of a foreign enemy, military power or hostilities. Further, certain sections of the policy specifically exclude claims arising directly or indirectly from an act of terrorism or the perceived threat of an act of terrorism.
If you have been directly affected and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 8907 5619.
If you have any further enquiries, please contact our Customer Service team on 1300 468 340 between 8.00am and 7.00pm Monday to Friday (AEDT).
If you have been affected by this event there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
There is no cover for policies issued after this date as it would no longer deemed an unforeseeable event.
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the PDS.
If you are travelling and require travel or medical assistance, please contact our 24-hour emergency assistance team on +61 2 8907 5619.
For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8am and 7pm Monday to Friday (AEDT).