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A better approach: Existing medical conditions

Our innovative approach to travel insurance for pre existing medical conditions means more customers are automatically approved without having to go through a manual assessment process.

For a full list of automatically accepted conditions and their requirements please refer to the Existing Medical Conditions section of the Product Disclosure Statement (PDS) for the plan you are interested in purchasing. You can find PDS documents for each of our plans on the Compare Our Plans page.

Subject to policy requirements, some of the conditions that are automatically covered include:

  • asthma
  • hip / knee replacement
  • cataracts / glaucoma
  • diabetes
  • gastric reflux
  • epilepsy
  • hypertension (high blood pressure)

If your Existing Medical Condition falls outside the criteria under Conditions We Automatically Cover for Free, we may still be able to cover you for an additional premium, subject to the outcome of a short medical assessment. Get a quote to complete an online medical assessment.

As you fill in your details simply select “Yes” to the question “Do any travellers require cover for an existing medical condition or pregnancy?” You will then be led through our online medical assessment.

If you have any difficulties with the process, please contact our Customer Service team for assistance on 1300 72 88 22.