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A better approach: Existing medical conditions

More of our customers with pre-existing medical conditions are automatically approved without having to go through an assessment process, thanks to our innovative approach to travel insurance. Get a quote online to find out how affordable covering existing medical conditions can be. 

For a full list of automatically accepted conditions and their requirements, please refer to the Existing Medical Conditions section of the Product Disclosure Statement (PDS) for the plan you are interested in purchasing. You can find PDS documents for each of our policies on the Compare Our Plans page.

Subject to policy requirements, some of the conditions that are automatically covered include:

  • Asthma
  • Coeliac disease
  • Hip/knee replacement
  • Cataracts/glaucoma
  • Gastric reflux
  • Epilepsy
  • Hypertension (high blood pressure)

If your Existing Medical Condition falls outside the criteria under Conditions We Automatically Cover, we may still be able to cover you for an additional premium, subject to the outcome of a short medical assessment. Get a quote to complete an online medical assessment.

As you fill in your details simply select “Yes” to the question “Do any travellers require cover for an existing medical condition or pregnancy?” You will then be led through our online medical assessment.

Please note that under no circumstances is cover available for:

  • Conditions involving drug or alcohol dependency
  • Conditions for which you are travelling to seek medical treatment or review
  • Travel booked or undertaken against the advice of any medical practitioner

If you have any difficulties with the process or want a quote for cover, please contact our Customer Service team for assistance on 1300 72 88 22.