Issued: 29 June 2018
With the Mount Agung volcano erupting once again this week, numerous airlines have cancelled or delayed flights even whilst Ngurah Rai International Airport in Denpasar remains open, where ash has reached around 1,500 metres above the peak with winds currently blowing the cloud towards the western side of Bali.
Please note that in accordance with our original notification dated 18 September 2017 (see below), there is cover available for policies issued prior to 2:00pm on 18 September 2017. For policies issued after this time, there is no cover available as the event is not considered unforeseen, where the threat level has never been downgraded and the tremors have been constant since this date.
Issued: 26 November 2017
Mt Agung has erupted for a second time in a week, with the latest eruption occurring at approximately 5:30pm local time on 25 November 2017. The latest eruption has resulted in a number of flight disruptions at Denpasar airport and local authorities advise that an evacuation zone of up to 7.5km remains in place.
Please note that in accordance with our original notification dated 18 September (see below), there is cover available for policies issued prior to 2:00pm on 18 September. For policies issued after this time, there is no cover available as the event is not considered unforeseen.
This advice applies to customers who are concerned by the raised alert for Mount Agung volcano following an increase in volcanic earthquakes. This information is current at 2pm 18th September 2017 and we recommend you regularly check for updates through news agencies and your travel provider.
The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance. It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption. As of today no flights have been reported cancelled or diverted. However in the future the airlines may cancel or divert flights into and out of Denpasar
If you have been affected by this event there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
Travel insurance provides cover for unforeseen events only.
Claims can be submitted through our online claims portal: https://claims.covermore.com.au/
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you have any further enquiries please contact our Customer Service team on 1300 72 88 22 between 8.00am and 7.00pm Monday to Friday (AEDT).