Issued: 27th March 2017
Updated: 29th March 2017
This advice applies to customers who are concerned or may be affected by the recent Cyclone Debbie in Australia.
News agencies and meterologists are reporting that Cyclone Debbie has been forecast to soon hit northern Queensland with locals bracing themselves for impact on the morning of Tuesday, 28th March 2017 that will affect all travel and flights in the region.
The cyclone whilst currently Category 2 has been moving towards the Queensland coast and is expected to rise to Category 3 or 4 before soon making landfall with winds up to 300 kilometres per hour and four-metre storm surge.
This information is current at 3pm on 27th March 2017 and we recommend you regularly check for updates through news agencies and your travel provider.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of Your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.
The information below outlines the key benefits that may apply. Call us for more information.
Claims can be submitted through our online claims portal: https://claims.covermore.com.au/
You must take all reasonable steps to mitigate your out of pocket expenses. We encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.
Travel insurance provides cover for unforeseen events only.
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.
If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.
If you have any further enquiries please contact our Customer Service team on 1300 728 822 between 8.00am and 7.00pm Monday to Friday (AEDT).