Issued: 27 July 2018
With thick volcanic eruptions across Vanuatu, the island has ordered compulsory evacuations and imposed a state of emergency, where Vanuatu’s Red Cross are reporting several villages have become uninhabitable and providing humanitarian assistance.
Due to flight paths from Australia to Fiji travelling over Vanuatu, some airline services to both countries have been affected by this event.
If you have been directly affected and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619. We further urge you to pay close attention to the local media and emergency services, including the DFAT smart traveller website.
If you have been affected by this event there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
If you are already on your trip:
Amendment or Cancellation Costs.
If you have this cover on your policy:
Overseas Medical Expenses.
Cancel For Any Reason.
There is no cover for policies issued after this date as it would no longer deemed an unforeseeable event.
This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the PDS.
If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5619.
For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8am and 7pm Monday to Friday (AEDT)