Cruises are a popular holiday option for many Australians. But did you know that even if you don't leave Australian waters, you'll still need Cruise Cover as part of your travel insurance policy?
To help you plan - and protect - your cruise, we have put together a list of frequently asked questions about cruise travel insurance. For helpful tips and information on purchasing your policy, visit our Cruise Travel Insurance page.
No. Cruise ships are not obligated to have doctors registered to practice in Australia onboard. This means if you visit a doctor on board it won’t be covered by Medicare and you’ll end up with out-of-pocket expenses. At Cover-More, we can provide cover for these expenses via our Cruise option, which allows you to vary your cover. This cover option is mandatory if you are taking a multi-night cruise (except for river cruises within Australia).
If you’re travelling on an Australian cruise, select “Domestic Cruise” as the destination in the quote box, and add the Cruise Cover option to your policy. If you’re travelling internationally, select the country or countries you’ll be travelling to and add the Cruise Cover option when purchasing.
You should purchase travel insurance as soon as you’ve booked your cruise. If the Cancellation Cover and Cruise Cover options are included in your policy and you are unable to go on your cruise due to injury or illness, you can submit a claim for non-refundable expenses you have paid towards your cruise.
Unfortunately, we do not cover claims resulting from lack of enjoyment. If your ship is unable to visit a port, Cover-More will not be able to compensate you for loss of enjoyment. Depending on the cover purchased and the circumstances of a claim we may be able to cover cancellation of non-refundable, prepaid onshore tours.
Your policy must include the Cruise Cover option and must be purchased before you leave home for your cruise. This includes any flights or transportation required to get to your departing port.
You can select multiple destinations when purchasing your Cover-More policy with Cruise Cover online. If you need further assistance, call us on 1300 72 88 22.
Cruise ships offer medical assistance but are only there to stabilise your condition. If you require urgent medical attention, you may need to be evacuated from your cruise and taken to the hospital. Contact our 24-hour emergency assistance team if you are hospitalised.
Cruise ships are only equipped to offer basic medical assistance. If you require medical attention to prevent long-term medical illnesses or death, you will need to be evacuated from the ship. One Cover-More customer fractured their leg onboard a cruise ship and had to be evacuated via Air Ambulance back to Australia for surgery. The total claim cost was $90,000.
Yes, you will go through the same medical assessment process that exists for general travel. If your online medical assessment is approved, and you pay the extra premium to us, we will be able to offer you cover. If you choose to declare some medical conditions and not others, you run the risk of a claim being denied. Visit our existing medical page to view a comprehensive list of conditions we cover.
Please note, if you are not approved for your existing medical conditions, we can still provide cover for lost luggage and travel documents, and any illness or injury not relating to your EMC.
If you are over 70 and unable to get a quote online please call our service and sales team on 1300 72 88 22 to discuss your Cruise Insurance options.
Ready to book your travel insurance? Get a quote today!