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Underwriter update regarding outbreak of the Zika Virus

Issued: 14 August 2018

This advice applies to customers who are concerned or may be affected by the known outbreak of the Zika Virus.

On the 22nd January 2016, the Australian Government advised that a number of countries had been affected by an outbreak of a mosquito-borne virus known as the Zika Virus.

Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to Your travel plans. You should read the Product Disclosure Statement (PDS) which outlines the extent of Your travel insurance cover. Some words used in this document have a special meaning as defined in the PDS.

Please note our original advisory was release on 8th February 2016, therefore, this has been considered as a known ongoing event since that date.

Further, for all policies issued after 01/06/2017, underwritten by Zurich Australian Insurance Limited, this event is considered to be an Epidemic which is excluded under certain sections of the policy.

This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw Your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.

If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5619.

For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8am and 7pm Monday to Friday (AEDT).


Update issued on 30 June 2016

Update issued on 8 February 2016