So here I am. It’s my first week visiting Cover-More patients, schoolies week is upon us and I helped a 17 year-old who was being evacuated by air ambulance for suspected methanol poisoning.
Being away from home and loved ones in a foreign hospital can be pretty scary, even more so for young people. I explained to this patient what they could expect, trying to alleviate some of the stress and apprehension about the situation and the journey in the air ambulance. I was in constant contact with the team back in Oz so that their family knew what was happening every step of the way.
No other travel insurance company in Australia provides this level of one-to-one, on-the-ground support. It’s incredibly rewarding to put someone at ease and help them, and their families, through a difficult time. When the unthinkable happens, having someone by your side makes all the difference.
This week I also visited a number of other customers, with schoolie related injuries or illness.
Another patient had a fractured wrist that required surgery. I helped organise their flight arrangements home. Helping people back, helping them get on with their lives, is another incredibly satisfying part of my role.
Apparently more than half of our travel insurance claims from Aussies in Bali are medical claims resulting from sickness or injury. And many of these cases are travellers under the age of 25, who constitute 35 per cent of all Australian visitors here.
This was definitely the case during schoolies week!
- Jody Elliott, Cover-More Brand Ambassador
Disclaimer: The views, opinions and positions expressed by the authors and those providing comments are theirs alone, and do not necessarily reflect those of Cover-More Insurance.
Photo courtesy of Flickr user Alan Sung.