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Global and local events might affect your upcoming trip and travel insurance cover. Read the big print arrow_forward

A single trip policy can cover Australian residents travelling internationally and within Australia on single trips only.

Where are you going?

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When do you depart?

When do you return?

Duration of each trip?

If you’ve already left home and are on your trip, this cover is subject to a 3-day ‘no cover’ period.

Age of each traveller?

Important Information: Customer Service Volumes

We apologise unreservedly about the long wait times many of our customers are experiencing when telephoning our call centres and emailing our customer service teams.

We have never experienced the current contact volumes, which are significantly higher than even at our peak pre-COVID-19 volumes.

We know Australians are keen to start travelling overseas again and we really appreciate the fact you are turning to Cover-More for our COVID-19 cover. However, the time that our customer service representatives are spending with each customer has increased by an average of 80% as most customers have detailed questions about our cover and their individual circumstances.

Please know we are doing everything we can to rapidly employ more customer service representatives and claims officers and to extend our hours of operations.

Want to skip the queues?

We have clear and detailed information about all aspects of our COVID-19 cover and all features of our international travel insurance available online.

This includes:

our COVID-19 travel insurance cover and COVID-19 FAQs
our COVID-19 Travel Guide to help you understand where you can travel safely right now
a side-by-side comparison of our travel insurance plans to help you find a suitable plan
a Travel Risk Checker, which you can use to understand a destination's rates of COVID-19 infection and travel risk levels, any entry and quarantine requirements, and current COVID-19 rules for public spaces
an easy-to-follow purchase path to buy your travel insurance online including an online medical assessment tool. Get a quote now >>>
details about our Annual Multi-Trip policies for frequent travellers
our online claims portal
FAQs about our travel insurance cover

Please, again, accept our sincerest apologies for any inconvenience or frustration you have experienced and thank you for your ongoing support and patience.

- The Cover-More team